1
00:00:00,617 --> 00:00:01,637
So when I

2
00:00:01,637 --> 00:00:02,477
think about

3
00:00:02,477 --> 00:00:03,677
automation, and

4
00:00:03,677 --> 00:00:04,817
it goes back

5
00:00:04,817 --> 00:00:06,057
to if the

6
00:00:06,057 --> 00:00:07,177
end user has

7
00:00:07,177 --> 00:00:08,017
not built the

8
00:00:08,017 --> 00:00:08,797
capability. When I

9
00:00:08,797 --> 00:00:08,877
say

10
00:00:08,877 --> 00:00:09,477
capability, that

11
00:00:09,477 --> 00:00:09,857
doesn't mean

12
00:00:09,857 --> 00:00:10,257
that you need

13
00:00:10,257 --> 00:00:10,697
to read the

14
00:00:10,697 --> 00:00:11,177
books.

15
00:00:11,177 --> 00:00:11,897
But what I

16
00:00:11,897 --> 00:00:12,537
mean is like,

17
00:00:12,537 --> 00:00:12,997
hey, you need

18
00:00:12,997 --> 00:00:13,717
to have someone

19
00:00:13,717 --> 00:00:14,597
who understand

20
00:00:14,597 --> 00:00:15,397
the system well

21
00:00:15,397 --> 00:00:16,557
enough, be it

22
00:00:16,557 --> 00:00:16,917
technical

23
00:00:16,917 --> 00:00:17,957
technology team

24
00:00:17,957 --> 00:00:18,797
and be it

25
00:00:18,797 --> 00:00:19,297
maintenance

26
00:00:19,297 --> 00:00:19,857
team, facility

27
00:00:19,857 --> 00:00:20,657
team, or even

28
00:00:20,657 --> 00:00:21,297
the operational

29
00:00:21,297 --> 00:00:22,557
super user.

30
00:00:22,557 --> 00:00:23,757
If you don't

31
00:00:23,757 --> 00:00:24,677
have that team,

32
00:00:24,677 --> 00:00:25,277
what happens?

33
00:00:25,277 --> 00:00:26,657
You keep pulling

34
00:00:26,657 --> 00:00:29,417
your integrator

35
00:00:29,417 --> 00:00:30,957
or OEM back

36
00:00:30,957 --> 00:00:31,437
to just

37
00:00:31,437 --> 00:00:32,197
answering that

38
00:00:32,197 --> 00:00:32,717
question.

39
00:00:32,717 --> 00:00:34,257
And now that

40
00:00:34,257 --> 00:00:35,137
starts creating

41
00:00:35,137 --> 00:00:36,037
a friction where

42
00:00:36,037 --> 00:00:36,717
like, guys, we

43
00:00:36,717 --> 00:00:37,557
helped you.

44
00:00:37,557 --> 00:00:38,057
What else do

45
00:00:38,057 --> 00:00:38,477
you need?

46
00:00:38,477 --> 00:00:39,097
Guys, we helped

47
00:00:39,097 --> 00:00:39,277
you.

48
00:00:39,277 --> 00:00:39,717
What else do

49
00:00:39,717 --> 00:00:40,277
you need?

50
00:00:40,277 --> 00:00:40,897
So we reach

51
00:00:40,897 --> 00:00:41,577
a point where

52
00:00:41,577 --> 00:00:42,977
like either some

53
00:00:42,977 --> 00:00:43,997
of them one

54
00:00:43,997 --> 00:00:44,497
of the person

55
00:00:44,497 --> 00:00:45,297
has an issue

56
00:00:45,297 --> 00:00:45,837
and i i

57
00:00:45,837 --> 00:00:46,257
believe that

58
00:00:46,257 --> 00:00:47,237
it's not never

59
00:00:47,237 --> 00:00:47,937
personal it's

60
00:00:47,937 --> 00:00:48,337
more of like

61
00:00:48,337 --> 00:00:49,217
guys this is

62
00:00:49,217 --> 00:00:49,717
a gap we

63
00:00:49,717 --> 00:00:50,157
got to build

64
00:00:50,157 --> 00:00:50,957
it let's build

65
00:00:50,957 --> 00:00:51,497
it around it

66
00:00:51,497 --> 00:00:52,077
it's a process

67
00:00:52,077 --> 00:00:53,057
gap it's not

68
00:00:53,057 --> 00:00:54,397
a individual

69
00:00:54,397 --> 00:00:55,217
problem